Knowledge base

Safeguarding (5)

Raising Concerns (1)

• If I have a safeguarding concern how do I report it?

DBS (4)

• How do I complete the DBS process (coaches, managers, club officials)?
• How do I become a verifier for DBS’s for my club?
• Do I need a DBS to be involved in youth football?

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Qualifications (3)

• How do I access Safeguarding for Committee Members?
• Online Safeguarding Recertification
• How do i complete the Online Safeguarding Adult Course

The FA’s whistle blowing policy (1)

• What is the FA’s whistle blowing policy?

Competition Portal (6)

• My Org
• Player Registration
• Teams Tab

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Club Portal (4)

Team Management (7)

• Create New Team
• How To Edit Team Details
• Managing Leagues In Club Portal

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Searching for players (5)

• How to add a player to your club
• Invite players - Player or Parent/Guardian Process
• Professional/Semi Professional Player Message

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Ground (1)

• Grounds

Key Offical (2)

• Key Officials
• Adding a Team Official

Affiliation & League Sanction (2)

League Sanction (1)

• Completing League Sanction - FULL GUIDANCE

Affiliation (4)

• Season 23-24 Team Affiliation
• Affiliation Requirements 23-24
• Key Dates 2023

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General (1)

Default solution category, feel free to edit or delete it.

FAQ (1)

• How can I apply for tickets?

Contact us (2)

Contact Us (1)

• Contact Us

Formal Complaints (1)

• How can I make a formal complaint or provide feedback?

Club Governance & Discipline (1)

Discipline (16)

• How is punishment for a red card decided?
• What is a discipline hearing?
• What does sine die mean?

View all 16

Events & Sanctioning (4)

Leagues (2)

• League Sanctioning
• How old do I have to be to play in a league?

Events & Friendlies (2)

• We want to play a friendly fixture, What do we need to do?
• How do I sanction a Tournament or Festival?

Foreign Opposition (1)

• We would like to play against a foreign opposition, what do I do?

Summer Tournaments (3)

• How do I know if a tournament is sanctioned?
• What's the danger of playing in unsanctioned football?
• Tournament Sanction

Education & Training (1)

Education and training Information (18)

• Apprenticeship Offer
• Coaching Courses
• Employer wants an Apprentice

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Football Development (4)

Disability Football (2)

• What is Pan - Disability Football?
• Where is my local Disability football club?

Women & Girls (1)

• Where is my local Wildcats Session?

Recreational Football (2)

• How can I find a local Just Play Centre
• How can I create a new Just Play Centre

England Football Accreditation (5)

• England Football Accreditation
• Accounts
• FA Policies

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Refereeing (1)

General enquiries (11)

• How do I book onto a Referee Course?
• How do I get promoted as a referee?
• How do I re-register as a referee?

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County Cups (1)

County Cup competitions (6)

• I haven't heard anything from my opposition?
• When are the draws made?
• My appointed referee can no longer do the game?

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Facilities & Pitch Investment (1)

Facilities & Pitch Investment (5)

• I am looking for funding from the Football Foundation for a project, what is available?
• I am looking to develop a 3G facility
• I would like to discuss a general enquiry regarding improving certain facilities within my club

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Club Governance & Admin (1)

General Enquiries (4)

• Can a club change their name?
• I am a new club and want to play in a league, what do I need to do?
• Who needs to be involved in my club?

View all 4

Player Registration (8)

Introduction to The FA Player Registration System (10)

• Players & Parents - Introduction to The FA Player Registration System
• Club officials - Introduction to The FA Player Registration System
• League officials - Introduction to The FA Player Registration System

View all 10

Player Photographs (4)

• Downloading Player Photos (League Process)
• Downloading Player Photos (Clubs Process)
• How to add/update photos of your players

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Adding/Editing Players Details (8)

• How to update players details
• New: Email Capture Tool for Youth & Adult Players
• New: Parent/Guardian guidance - linking U16's

View all 8

Registering a Player (4)

• How to register a player
• Assigning a player to a team
• Submitting a player to the league

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Transfers & Dual Registrations (4)

• Full Guidance: Transfers and dual registrations
• Notice of Approach
• Transfer: Transferring the player from club to club

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Squad lists & Exports (2)

• Download a squad list
• Export player data

Whole Game System Account (3)

• Whole Game System Notifications
• Teams Tabs -WGS Roles Access
• PFF Login - Club and League Guide

General Enquiries (4)

• How do I get duplicated FAN records removed?
• How do I correct Date of Birth/Gender/Name for individuals in WGS?
• Can a photograph be updated for a registered player?

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The FA Matchday App (4)

PayPal Payments (8)

• We cannot see our teams in the Payment Portal
• Why isn't the due date showing for a payment?
• Setup automatic payments with PayPal

View all 8

Setting up my Club on Matchday (2)

• How to invite your team to Matchday
• Uploading email addresses for your players

Setting up my PayPal Account (6)

• I have set up the wrong PayPal account
• Why do PayPal need documents like my passport and bank statement?
• We don't have a company registration number?

View all 6

How to Guides (7)

• Getting Started With Matchday
• Ensuring you have a unique email on your FAN
• Having the correct role as a player/parent/coach/manager

View all 7

Full Time (9)

Full Time login (3)

• Cannot pass Terms & Conditions Page
• Full-Time is stating my role has ended
• How to Log in to Full Time - Team Administrator

Other Fixtures - (Including FA Competitions) (3)

• Full-Time not releasing SMS/Stats Entry for Other Fixtures
• Creating FA Competition fixtures within Full-Time
• Using "Other Fixtures"

Email Notifications (6)

• My Team admin's aren't receiving email notifications
• Email Groups
• Email an individual

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SMS (1)

• Adding a SMS Result Contact

Player Statistics (4)

• Entering Player Statistics on Full Time
• Creating League Team Marks
• Hiding players from Full-Time

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Referees (11)

• Assigning Officials
• Referee Linking to Whole Game System
• Referee reports

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Results Management (9)

• Completing Match Returns on Full-Time (Match Stats, Results Sheets)
• Results and Stats
• Fast Results Entry

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Fixture Management (13)

• Advanced Scheduler
• he Advanced Scheduler is the most complex fixture scheduler Full-Time provides. It allows for venue sharing between divisions, and allows for individual timeslots to be set up for divisions, teams and venues. It allows a league to run more
• Mass updating postponed fixtures using 'Reschedule Postponed' button

View all 13

Full-Time Integration (14)

• Step by Step Process for Integration
• Mobile number not appearing on Full-Time
• Changing a team name in Full-Time (Leagues)

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My account (1)

My Account (9)

• My email exists on more than one account
• I don't know my FAN
• IMS Administration Tab

View all 9

England Accreditation (2)

England Accrediation (10)

• Club Links Guidance
• Accounts
• FA Policies

View all 10

England Football Accreditation Renewal (3)

• 1 Star Clubs
• 2 and 3 Star Clubs
• Linked Clubs Accreditation Renewal