Lancashire FA Support
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01772 624000
Knowledge base
Safeguarding
Raising Concerns
1
If I have a safeguarding concern how do I report it?
DBS
4
How do I complete the DBS process (coaches, managers, club officials)?
How do I become a verifier for DBS’s for my club?
Do I need a DBS to be involved in youth football?
How long does a DBS take?
Qualifications
3
How do I access Safeguarding for Committee Members?
Online Safeguarding Recertification
How do i complete the Online Safeguarding Adult Course
The FA’s whistle blowing policy
1
What is the FA’s whistle blowing policy?
General
FAQ
1
How can I apply for tickets?
Contact us
Contact Us
1
Contact Us
Formal Complaints
1
How can I make a formal complaint or provide feedback?
Club Governance & Discipline
Discipline
16
How is punishment for a red card decided?
What is a discipline hearing?
What does sine die mean?
Adding Suspension Matches on Whole Game System
How can I pay a fine?
View all 16
Events & Sanctioning
Leagues
2
League Sanctioning
How old do I have to be to play in a league?
Events & Friendlies
2
We want to play a friendly fixture, What do we need to do?
How do I sanction a Tournament or Festival?
Foreign Opposition
1
We would like to play against a foreign opposition, what do I do?
Summer Tournaments
3
How do I know if a tournament is sanctioned?
What's the danger of playing in unsanctioned football?
Tournament Sanction
Education & Training
FA Level 1 queries
7
I am looking to complete a Level 1 course, could you please provide me with dates, times, venues?
I am travelling from overseas/abroad to complete a Level 1 or Level 2 course...
It's been 10 weeks, and I haven't received my certificate. What do I do?
What happens if I miss a day of the FA Level 1?
When is the next FA Level 1 course in my area?
View all 7
Stand-alone Courses & Workshops queries
6
When and where is the next available Course/Workshops?
How can I book onto a 'Safeguarding Children' or 'FA Level 1 Introduction to First Aid in Football' workshop
How do I complete for the Safeguarding for Committee Members course?
My Safeguarding Children is due to expire, do I have to book on another face to face course?
Do you run any CPD events?
View all 6
FA Level 2 & UEFA B queries
6
I am looking to complete a Level 2 course, could I have more information please?
When is the next Level 2 course?
How do I book onto a Level 2 course?
Do I have to complete all 3 blocks of the FA Level 2?
How do I book onto the UEFA B course?
View all 6
Apprenticeship queries
12
I am an employer, how do I recruit an apprentice?
I am a potential Apprentice, how do I become an apprentice?
I am an employer, when is the next available a recruitment period?
I am a potential Apprentice, when is the next available recruitment period?
I am an employer, how much does it cost to recruit an apprentice?
View all 12
General queries
11
Why have I not received my certificate?
How do I book a course?
I can't see any course available dates on the website. How do I find out when the next course is going to run?
I haven’t had confirmation of a course I’m booked on?
What is a course reminder?
View all 11
Football Development
Disability Football
2
What is Pan - Disability Football?
Where is my local Disability football club?
Women & Girls
1
Where is my local Wildcats Session?
Recreational Football
2
How can I find a local Just Play Centre
How can I create a new Just Play Centre
England Football Accreditation
5
England Football Accreditation
Accounts
FA Policies
Club Policies
Other Documents
Development Funding
0
Walking Football
0
Refereeing
General enquiries
4
How do I book onto a Referee Course?
How do I get promoted as a referee?
How do I re-register as a referee?
I've applied for a Referees Course, but had no response
County Cups
General
0
County Cup competitions
6
I haven't heard anything from my opposition?
When are the draws made?
My appointed referee can no longer do the game?
What if my team cannot fulfill the fixture?
Where can I download my squad list?
View all 6
Facilities & Pitch Investment
Facilities & Pitch Investment
3
Your club would like to make one of the grass pitches into an artificial pitch – is there funding available for this?
How do I know if my project is eligible for funding?
Where can I find a 3G pitch local to me?
Club Governance & Admin
General Enquiries
4
Can a club change their name?
I am a new club and want to play in a league, what do I need to do?
Who needs to be involved in my club?
I need to add another team to my club, how do I do it?
Player Registration
Introduction to The FA Player Registration System
10
Players & Parents - Introduction to The FA Player Registration System
Club officials - Introduction to The FA Player Registration System
League officials - Introduction to The FA Player Registration System
How to add a Player Registration Officer
How to use filters
View all 10
Searching for players
5
How to add a player to your club
Invite players - Player or Parent/Guardian Process
Professional/Semi Professional Player Message
Contract Players
Inviting a player to register
Player Photographs
4
Downloading Player Photos (League Process)
Downloading Player Photos (Clubs Process)
How to add/update photos of your players
How a player/parent can add or update their own photo
Adding/Editing Players Details
8
How to update players details
New: Email Capture Tool for Youth & Adult Players
New: Parent/Guardian guidance - linking U16's
Manually adding a Parent/Carer
International Clearance
View all 8
Registering a Player
4
How to register a player
Assigning a player to a team
Submitting a player to the league
How to withdraw or cancel a registration request (Club Guidance)
Transfers & Dual Registrations
4
Full Guidance: Transfers and dual registrations
Notice of Approach
Transfer: Transferring the player from club to club
Dual Registrations
Squad lists & Exports
2
Download a squad list
Export player data
Whole Game System Account
3
Whole Game System Notifications
Teams Tabs -WGS Roles Access
PFF Login - Club and League Guide
General Enquiries
4
How do I get duplicated FAN records removed?
How do I correct Date of Birth/Gender/Name for individuals in WGS?
Can a photograph be updated for a registered player?
What are the different Age Groups in Football?
The FA Matchday App
PayPal Payments
8
We cannot see our teams in the Payment Portal
Why isn't the due date showing for a payment?
Setup automatic payments with PayPal
How do I delete fee's I no longer require?
How flexible are the payment options?
View all 8
Setting up my Club on Matchday
2
How to invite your team to Matchday
Uploading email addresses for your players
Setting up my PayPal Account
6
I have set up the wrong PayPal account
Why do PayPal need documents like my passport and bank statement?
We don't have a company registration number?
I've linked my PayPal account in Whole Game but The Matchday App says I need to setup payments
PayPal are asking for an ownership percentage %
View all 6
How to Guides
7
Getting Started With Matchday
Ensuring you have a unique email on your FAN
Having the correct role as a player/parent/coach/manager
Knowing your correct email and password
Use the app on your tablet
View all 7
Full Time
Full Time login
3
Cannot pass Terms & Conditions Page
Full-Time is stating my role has ended
How to Log in to Full Time - Team Administrator
Other Fixtures - (Including FA Competitions)
3
Full-Time not releasing SMS/Stats Entry for Other Fixtures
Creating FA Competition fixtures within Full-Time
Using "Other Fixtures"
Email Notifications
6
My Team admin's aren't receiving email notifications
Email Groups
Email an individual
Verifying an Email Address
Email notifications
View all 6
SMS
1
Adding a SMS Result Contact
Player Statistics
4
Entering Player Statistics on Full Time
Creating League Team Marks
Hiding players from Full-Time
Creating Suspensions In Full Time
Referees
11
Assigning Officials
Referee Linking to Whole Game System
Referee reports
How to View Marks for Officials
Referee Linking / Add referee from WGS isn't available for my league?
View all 11
Results Management
9
Completing Match Returns on Full-Time (Match Stats, Results Sheets)
Results and Stats
Fast Results Entry
Player Statistic Setup
Hiding Scores and Tables
View all 9
Fixture Management
13
Advanced Scheduler
he Advanced Scheduler is the most complex fixture scheduler Full-Time provides. It allows for venue sharing between divisions, and allows for individual timeslots to be set up for divisions, teams and venues. It allows a league to run more
Mass updating postponed fixtures using 'Reschedule Postponed' button
Fixture Postponement
Fixture Scheduler Tools - Reschedule
View all 13
Full-Time Integration
14
Step by Step Process for Integration
Mobile number not appearing on Full-Time
Changing a team name in Full-Time (Leagues)
What roles do my contacts need to merge from WGS to Full Time?
Selecting Primary Contact's In Full Time
View all 14
Club Affiliation & League Sanction
League Sanction
1
Completing League Sanction - FULL GUIDANCE
Club Affiliation
1
Club affiliation